Edward Versus Spectrum
- the assistance and advice provided by a company to those people who buy or use its products or services.
^The night before last though someone whom refused to identify himself and claiming to be calling from the corporate offices for Spectrum called from Pomona, California from a number of (909) 634-3244. He claimed that a complaint had been filed on my behalf because I had wanted to speak to someone at the corporate level. This strange man who called late at night also claimed to have no knowledge of the emails I had sent to the media relations department, but that he was going to be looking out for those emails. He also stated he would look into the matter of what occurred regarding those ladies in the local store. Furthermore, this man went on to state that once I had displayed my Entergy Texas bill with my name and address, then that was more than sufficient to establish residency. He only echoed the same sentiment the gentleman on the telephone that had setup my service two or three days before had already stated. Before the call ended I did try to obtain his name but he refused, instead informing me that if I wanted his name I would need to contact Spectrum's legal department. I suppose in hi9ndsight I shouldn't have informed him that I was an independent writer and that I was writing a blog post about what happened and that I was planning on splashing it across the internet to warn people about the store here in orange, Texas. Then perhaps maybe he would've given me his name.
Contact Email - Brian.Anderson@charter.com
^ = added in an extra paragraph.